Refund Policy
Effective Date: September 1, 2026
At Smart Ear Camera, we want you to be completely satisfied with your purchase. If you are not entirely happy with your Smart Ear Camera, we're here to help.
1. 30-Day Return Window
You have 30 calendar days from the date your order was delivered to initiate a return. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging with all accessories included.
2. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer support team at support@smartearcamera.com within 30 days of delivery.
- Provide your order number and a brief explanation of why you wish to return the item.
- Our team will review your request and, if eligible, provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to send your item back.
- Please do not send your item back without an RMA number, as it may delay or prevent your refund.
3. Refund Method and Timeline
Once we receive your returned item and inspect it, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days. Please note that it may take some time for your bank or credit card company to post the refund to your account.
4. Return Shipping Costs
Customers are responsible for paying their own shipping costs for returning an item. Shipping costs are non-refundable. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
5. Non-Returnable Items
Certain items are non-returnable:
- Products that have been used or are not in their original, resalable condition.
- Items missing parts not due to our error.
- Any item that is returned more than 30 days after delivery.
- Clearance or final sale items.
- Personalized or customized items.
Due to hygiene considerations, the Smart Ear Camera is considered a personal care item. Returns are only accepted if the product is unused, unopened, and in its original sealed packaging. If the product has been opened or used, it cannot be returned unless it is defective.
6. Damaged or Defective Items
If you receive a damaged or defective Smart Ear Camera, please contact us immediately at support@smartearcamera.com within 7 days of delivery. We will require photographic or video evidence of the damage or defect. Upon verification, we will offer you a free replacement or a full refund, including any original shipping costs. We will cover the return shipping costs for damaged or defective items.
7. Exchange Policy
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@smartearcamera.com. We do not offer exchanges for non-defective items due to the personal hygiene nature of the product.
8. Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at support@smartearcamera.com.