Shipping Policy
Effective Date: September 1, 2026
Thank you for shopping with Smart Ear Camera! We are committed to delivering your order efficiently and reliably. Please review our shipping policy below.
1. Shipping Rates
We offer a flat rate shipping fee of $8.95 per order for all domestic and international shipments.
2. Order Processing Time
All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
3. Domestic Shipping
For orders within the United States, we typically use USPS or UPS. Once shipped, you can expect your order to arrive within 5-10 business days.
4. International Shipping
We ship to many countries worldwide. International orders typically arrive within 10-25 business days after shipment, depending on the destination country and customs processing times.
- Customs, Duties, and Taxes: Please be aware that international orders may be subject to import duties, taxes, and customs fees levied by the destination country. These charges are not included in the item price or shipping cost and are the sole responsibility of the buyer. We recommend checking with your local customs office for more information before placing your order.
5. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email that includes a tracking number. You can use this tracking number to monitor the progress of your delivery.
6. Shipping Delays
While we strive to ensure timely delivery, Smart Ear Camera is not responsible for shipping delays caused by factors beyond our control, such as:
- Carrier delays (e.g., USPS, UPS, international postal services)
- Inclement weather conditions
- Customs processing delays for international shipments
- Public holidays
We appreciate your patience and understanding in such situations.
7. P.O. Box and APO/FPO Addresses
We support shipping to P.O. Box, APO (Army Post Office), and FPO (Fleet Post Office) addresses. Please note that these orders will be shipped exclusively via USPS.
8. Lost or Damaged Packages
If your package is lost in transit or arrives damaged, please contact our customer support team at support@smartearcamera.com within 7 days of the expected delivery date for lost packages, or within 7 days of delivery for damaged packages. We will work with the shipping carrier to resolve the issue and ensure you receive your order or a suitable resolution.
9. Restricted Countries
We do not ship to countries that are subject to U.S. sanctions or trade restrictions. If your country is on such a list, your order will be canceled and refunded.